/* Shared look for the pretend SASCO systems (Service Desk, Network Console, Teams). */
:root{--nav:#0B2545;--nav2:#13315C;--ink:#172B4D;--mut:#5E6C84;--line:#DFE1E6;--bg:#F4F5F7;--blue:#0C66E4;--blue-d:#0055CC;--green:#1F845A;--amber:#B65C02;--red:#C9372C;--purple:#6E5DC6}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{font-family:Inter,system-ui,-apple-system,sans-serif;color:var(--ink);background:#fff;font-size:14px}
button{font:inherit;cursor:pointer}select,input,textarea{font:inherit;color:inherit}
[hidden]{display:none!important}.muted{color:var(--mut)}.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.btn{height:34px;padding:0 14px;border-radius:4px;border:1px solid var(--line);background:#fff;color:var(--ink);font-weight:500;display:inline-flex;align-items:center;gap:6px;text-decoration:none}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}.btn.primary:hover{background:var(--blue-d)}
.btn.danger{background:#fff;border-color:var(--red);color:var(--red)}.btn.ghost{background:#F1F2F4;border-color:transparent}
.btn:disabled{opacity:.5;cursor:default}.btn.wide{width:100%;justify-content:center;margin-top:12px}
.lnk{border:0;background:none;color:var(--blue);padding:0;font-weight:500}.lnk:hover{text-decoration:underline}

/* top bar */
.topbar{height:52px;display:flex;align-items:center;gap:14px;padding:0 16px;background:var(--nav);color:#fff;position:sticky;top:0;z-index:5}
.apps{display:grid;grid-template-columns:repeat(3,4px);gap:3px}.apps i{width:4px;height:4px;background:#B3C1D6;border-radius:1px}
.brand{display:flex;align-items:center;gap:10px;font-size:15px;white-space:nowrap}.brand .mark{width:26px;height:26px;border-radius:6px;background:#FBAE40;color:var(--nav);font-weight:800;display:flex;align-items:center;justify-content:center}
.gsearch input{width:min(360px,30vw);height:34px;border-radius:6px;border:1px solid #2E4A72;background:var(--nav2);color:#fff;padding:0 12px}.gsearch input::placeholder{color:#9FB0C8}
.btn-create{height:34px;padding:0 14px;border:0;border-radius:4px;background:var(--blue);color:#fff;font-weight:600}
.spacer{flex:1}.clock{font-variant-numeric:tabular-nums;color:#D0D8E4;font-size:13px}
.live{display:flex;align-items:center;gap:6px;font-size:12px;color:#BFE3CF}.live .dot{width:8px;height:8px;border-radius:50%;background:#4BCE97;box-shadow:0 0 0 3px rgba(75,206,151,.25)}
.live.off{color:#F5B5AE}.live.off .dot{background:#F87168;box-shadow:none}
.jira{color:#CFE1FD;font-size:13px;text-decoration:none}.jira:hover{text-decoration:underline}
.avatar{width:30px;height:30px;border-radius:50%;background:#6E5DC6;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}

/* layout */
.shell{display:flex;min-height:calc(100vh - 52px)}
.side{width:248px;flex-shrink:0;background:#FAFBFC;border-right:1px solid var(--line);padding:16px 10px;display:flex;flex-direction:column;gap:2px}
.proj{display:flex;gap:10px;align-items:center;padding:4px 8px 14px}.proj small{display:block;color:var(--mut);font-size:12px}
.pmark{width:32px;height:32px;border-radius:6px;background:var(--blue);color:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;font-size:13px}
.side h3{margin:14px 8px 4px;font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--mut)}
.side ul{list-style:none;margin:0;padding:0}.side li button,.side li a{width:100%;display:flex;justify-content:space-between;gap:8px;padding:7px 10px;border:0;border-radius:4px;background:none;color:var(--ink);text-align:left;text-decoration:none}
.side li.sub button{padding-left:22px;font-size:13px}.side li button:hover,.side li a:hover{background:#EBECF0}.side li button.on{background:#E9F2FF;color:var(--blue);font-weight:600}
.side em{font-style:normal;font-size:12px;color:var(--mut);background:#EBECF0;border-radius:10px;padding:0 7px;line-height:20px}.side em.hot{background:#FFE7C2;color:var(--amber);font-weight:700}
.side-foot{margin-top:auto;padding:12px 8px 0;font-size:12px;color:var(--mut);line-height:1.5}
.main{flex:1;min-width:0;padding:18px 28px 40px;outline:none}
.crumbs{font-size:13px;color:var(--mut);margin-bottom:8px}
.qhead{display:flex;align-items:baseline;gap:12px;margin-bottom:12px}.qhead h1{font-size:22px;margin:0;font-weight:600}
.loading,.empty{padding:60px 0;text-align:center;color:var(--mut)}.empty h2{color:var(--ink);font-size:18px}.empty.small{padding:40px 0}

/* table */
.tablewrap{border:1px solid var(--line);border-radius:6px;overflow-x:auto}
.grid{width:100%;border-collapse:collapse;min-width:900px}.grid th{text-align:left;font-size:12px;font-weight:600;color:var(--mut);padding:9px 10px;border-bottom:2px solid var(--line);background:#FAFBFC;white-space:nowrap}
.grid td{padding:9px 10px;border-bottom:1px solid #EBECF0;vertical-align:middle}.grid tbody tr{cursor:pointer}.grid tbody tr:hover{background:#F7F8F9}
.grid .key{white-space:nowrap;color:var(--blue);font-weight:500}.grid .key small,.grid .sum small{display:block;color:var(--mut);font-size:11px;font-weight:400}
.grid .sum{max-width:360px}.grid .dup{color:var(--purple)!important}.emptyrow{text-align:center;color:var(--mut);padding:30px!important}
.who{display:inline-flex;align-items:center;gap:7px;white-space:nowrap}.av{width:24px;height:24px;border-radius:50%;background:#DFE1E6;color:var(--ink);display:inline-flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0}
.av.bot{background:#342CAC;color:#fff}
.ticon{display:inline-block;width:16px;height:16px;border-radius:3px;vertical-align:-3px}.ticon.inc{background:#E2483D}.ticon.req{background:#1D7AFC}.ticon.sec{background:#6E5DC6}.ticon.chg{background:#22A06B}
.ticon.inc::after,.ticon.req::after,.ticon.sec::after,.ticon.chg::after{content:'';display:block;width:6px;height:6px;margin:5px;border-radius:50%;background:#fff}
.prio{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;font-size:13px}.prio b{width:10px;height:10px;border-radius:2px;background:#8590A2}
.prio.P1 b{background:#C9372C}.prio.P2 b{background:#F87168}.prio.P3 b{background:#F5CD47}.prio.P4 b{background:#4BCE97}.prio.none{color:var(--mut)}
.lozenge{display:inline-block;padding:1px 6px;border-radius:3px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.02em;white-space:nowrap;background:#DFE1E6;color:#44546F}
.lozenge.blue{background:#CCE0FF;color:#0055CC}.lozenge.green{background:#BAF3DB;color:#216E4E}.lozenge.amber{background:#FFE7C2;color:#A54800}.lozenge.red{background:#FFD5D2;color:#AE2E24}.lozenge.purple{background:#DFD8FD;color:#5E4DB2}

/* ticket */
.ticket{display:flex;gap:28px;align-items:flex-start;flex-wrap:wrap}.tmain{flex:1 1 560px;min-width:0}.tside{flex:0 1 320px;min-width:260px;display:flex;flex-direction:column;gap:14px}
.ttitle{font-size:22px;font-weight:600;margin:4px 0 12px;display:flex;gap:10px;align-items:center}
.tactions{display:flex;gap:10px;align-items:center;margin-bottom:18px}
.statesel{position:relative;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:4px;padding:6px 10px}.statesel select{border:0;background:none;font-weight:600}
.lbl{font-size:14px;font-weight:600;margin:20px 0 8px}.desc{line-height:1.6;padding:2px 0}.desc.pre{white-space:pre-wrap}
.composer{border:1px solid var(--line);border-radius:6px;padding:10px}.ctabs{display:flex;gap:4px;margin-bottom:8px}
.ctabs button{border:0;background:none;padding:6px 10px;border-radius:4px;color:var(--mut);font-weight:500}.ctabs button.on{background:#FFF7D6;color:#7F5F01}
.ctabs button[data-v=customer].on{background:#E9F2FF;color:var(--blue)}
.composer textarea,.approve textarea{width:100%;border:1px solid var(--line);border-radius:4px;padding:8px;resize:vertical}
.crow{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:8px}.approve .crow{justify-content:flex-start}
.activity{list-style:none;margin:14px 0 0;padding:0;display:flex;flex-direction:column;gap:16px}.activity li{display:flex;gap:10px}.activity li.int .ntext{background:#FFFBEB;border-left:3px solid #F5CD47;padding:8px 10px;border-radius:3px}
.activity li.pub .ntext{background:#F7F8F9;padding:8px 10px;border-radius:3px}.nmeta{margin-bottom:4px;font-size:13px}.ntext{line-height:1.55}
.tag{font-size:11px;padding:1px 6px;border-radius:3px;background:#FFF7D6;color:#7F5F01;font-weight:600}.tag.pub{background:#E9F2FF;color:var(--blue)}
.card{border:1px solid var(--line);border-radius:6px;padding:14px}.card h3{margin:0 0 10px;font-size:14px}
.card dl{display:grid;grid-template-columns:120px 1fr;gap:10px 10px;margin:0;align-items:center}.card dt{color:var(--mut);font-size:13px}.card dd{margin:0;min-width:0}
.card select{width:100%;height:32px;border:1px solid var(--line);border-radius:4px;background:#fff;padding:0 6px}
.slarow{display:flex;justify-content:space-between}.red{color:var(--red)}
.approve{border:2px solid #F5CD47;background:#FFFBEB;border-radius:8px;padding:14px;display:flex;flex-direction:column;gap:10px;margin-bottom:8px}.approve p{margin:4px 0 0;color:var(--mut)}
.note{background:#E9F2FF;padding:8px 12px;border-radius:4px;color:#0055CC}

/* toasts */
.toasts{position:fixed;right:18px;bottom:18px;display:flex;flex-direction:column;gap:8px;z-index:20;max-width:380px}
.toast{background:#172B4D;color:#fff;padding:12px 14px;border-radius:6px;box-shadow:0 8px 24px rgba(9,30,66,.25);line-height:1.45;transition:opacity .5s,transform .5s}.toast span{color:#C7D1DB}
.toast.agent{background:#342CAC}.toast.good{background:#1F845A}.toast.bad{background:#AE2E24}.toast.out{opacity:0;transform:translateY(8px)}

/* sign-in gate */
.lab-gate{position:fixed;inset:0;background:rgba(9,30,66,.55);display:flex;align-items:center;justify-content:center;z-index:30;padding:16px}
.lab-gate form{background:#fff;border-radius:10px;padding:28px;width:min(400px,100%);display:flex;flex-direction:column;gap:12px}.lab-gate h1{margin:0;font-size:20px}.lab-gate p{margin:0;color:var(--mut)}
.lab-gate label{display:flex;flex-direction:column;gap:4px;font-weight:600;font-size:13px}.lab-gate input{height:38px;border:1px solid var(--line);border-radius:4px;padding:0 10px;font-weight:400}
.lab-gate button{height:40px;border:0;border-radius:4px;background:var(--blue);color:#fff;font-weight:600}.lab-gate .err{color:var(--red);min-height:1em}

@media (max-width:760px){.side{display:none}.main{padding:14px 16px}.gsearch{display:none}.clock,.jira{display:none}}